TABLE OF CONTENTS
1. WHO ARE WE
2. ABOUT THIS MANUAL
3. WHO CAN YOU CONTACT FOR ASSISTANCE?
4. FURTHER GUIDANCE FROM THE INFORMATION REGULATOR
5. RECORDS WE MAKE AVAILABLE AUTOMATICALLY
6. RECORDS WE REQUIRE TO DO OUR BUSINESS
7. RECORDS THAT WE ARE REQUIRED TO HOLD BY LAW
8. HOW DO YOU REQUEST ACCESS TO RECORDS?
9. HOW DO WE GIVE YOU ACCESS?
10. HOW MUCH WILL THE RECORDS COST?
11. WHEN CAN WE REFUSE YOU ACCESS TO A RECORD?
12. WHAT CAN YOU DO IF WE REFUSE TO GIVE YOU ACCESS TO A RECORD?
13. HOW DO WE PROCESS AND PROTECT PERSONAL INFORMATION?
1. WHO ARE WE
We are 3 Keys, a hotel management and marketing company with an exclusive range of boutique villas and guesthouses strategically located in the most beautiful regions of South Africa.
Business name: 3 Keys (Pty) Ltd, a private company with limited liability registered in South Africa with registration number 2024/223317/07
Physical address: 2 Gordon Street, Gardens, Cape Town, Western Cape, South Africa, 8001
Directors: Gaspard JA Bossut ; Shirley H Ochse
Phone number: +27 87 059 0237
Website: www.3keys.co.za
Email address: info@3keys.co.za
2. ABOUT THIS MANUAL
We respect your right of access to information. This manual will help you exercise that right to access some of our records. This manual has been made available in compliance with Section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA).
This manual is available on our website or a hard copy can be obtained at our premises.
3. WHO CAN YOU CONTACT FOR ASSISTANCE?
If you need to access our information or records, you can contact our Information Officer:
Name: Gaspard Bossut
Address: 2 Gordon Street, Gardens, Cape Town, 8001
Phone number: +27 87 059 0237
Website: www.3keys.co.za
Email address: it@3keys.co.za
4. FURTHER GUIDANCE FROM THE INFORMATION REGULATOR
If you require additional guidance regarding PAIA and exercising your rights, you can contact the Information Regulator or read the Information Regulator’s PAIA guide in each official language at: https://www.justice.gov.za/inforeg/docs.html.
The Information Regulator’s details:
Website: www.inforegulator.org.za
Postal address: PO Box 3153, Braamfontein, Johannesburg, 2017
Physical address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Phone number: 010 023 5200
Lodge a complaint: paiacomplaints@inforegulator.co.za
General Enquiries: enquiries@inforegulator.org.za
5. RECORDS WE MAKE AVAILABLE AUTOMATICALLY
These are records that we make available automatically without you needing to request access to them in terms of PAIA.
Records:
- Directors’ names: www.bizportal.gov.za
- Other incorporation documents: www.bizportal.gov.za
- Banking details: Request via email
- Information on our website: www.3keys.com
- Brochures: Request via email
6. RECORDS WE REQUIRE TO DO OUR BUSINESS
We hold certain categories of records in electronic or physical format. We do not make these records available automatically. You may request access to these documents in terms of PAIA.
Categories:
- Statutory records
- Income tax
- Labour relations records
- Finance
- Risk and compliance
- Other
- Customer information
7. RECORDS THAT WE ARE REQUIRED TO HOLD BY LAW
We keep certain legislative records that we are required to keep by law. You can request that we provide you with these records. We keep the following legislative records:
Records:
- Communications and IT
- Compliance and Corporate Governance
- Copyright, Intellectual Property and Trademarks
- Finance
- General
- Human Resources
8. HOW DO YOU REQUEST ACCESS TO RECORDS?
To request access to a record, please complete Form 2 (available at https://www.justice.gov.za/inforeg/docs/forms/InfoRegSA-PAIA-Form02-Reg7.pdf) and submit the form and the request fee to our Information Officer via email or by submitting it at our physical address.
9. HOW DO WE GIVE YOU ACCESS?
We evaluate and consider all requests we receive. If we approve it, we will decide the form of access we will provide unless you have requested the record in a specific form.
10. HOW MUCH WILL THE RECORDS COST?
PAIA allows us to charge a request and access fee. You must pay us the prescribed fees before we give you access to the records. On your request, our Information Officer will notify you of the application procedure.
11. WHEN CAN WE REFUSE YOU ACCESS TO A RECORD?
We may refuse to provide you access to certain records to protect privacy, commercial information, confidential information, research information, safety, or privileged records.
12. WHAT CAN YOU DO IF WE REFUSE TO GIVE YOU ACCESS TO A RECORD?
If we refuse to give you access, you may apply to a court with jurisdiction or lodge a complaint with the Information Regulator at PAIAComplaints@inforegulator.org.za.
13. HOW DO WE PROCESS AND PROTECT PERSONAL INFORMATION?
We process various forms of personal information for various business purposes. Please refer to our Privacy Policy or ask our Information Officer for a copy if you want to know more.
